Satış Stajyeri

GENEL NİTELİKLER VE İŞ TANIMI

Role Purpose

Use customer’s voice to improve all inbound & outbound customer operations by identifying opportunities and business problems.

Your Place in the team

Finding insights related to FOC.
Formulate a business problems, quantify it and translate it into an actionable plan.
Support the squad by providing ad-hoc analysis to predict and interpret the business trends for key decisions. Automate analytics and predictive alarms/triggers.
Keep the squad informed of trends and opportunities by proactively analyzing current business analytics, processes, market intelligence and best practices to develop strategies that drive cost reduction and a differentiated client experience.
Develop methods utilizing new or existing research/data to improve overall customer experience that leads to increased targeted sales and maximized performance. Conduct data-mining analyses for customer’s journey in call center channel.
Utilize speech and text analysis to maximize revenue, reduce costs and improve efficiencies while improving overall customer experience for all channels.
Create actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.
Collaboratively work with a team to develop search/category queries, Analyze recorded audio and audio-based data for critical insight, trends and patterns, conduct root-cause analysis, and deliver findings with recommendations for ongoing.
Use interaction data and conduct root-cause analysis to deliver actionable insights that drive quantifiable improvements to customer experience, a deeper insight of KPI performance, trends, and improved performance in acquiring, retaining and servicing customers.
Fixed term 6 monhts.

We are looking for you if you have

BS degree in a computer/statistics/maths/engineering disciplines.
Good level of English.
Excellent command in MS Office Programs especially in Excel.
Strong ability in planning, reporting and analyzing.
Experience of working with large volumes of data.
Excellent level of SQL knowledge.
Excellent level of Logic, Analytical and Critical thinking capabilities.
Ability to source, analyze data and use related tools (Excel, Business Objects, Knime).