Naturel Kozmetik Tic. Staj Başvurusu – Customer & Marketing Insight Intern

Do you want to become part of mission driven company that reconnects people to Nature? Ready to discover a new opportunity at Rocher Group?

Join Yves Rocher brand! “From the plant to the skin” – we control the entire lifecycle of our products. Becoming an Yves Rocher employee means being part of a network of passionate and positive people, committed to protecting biodiversity while serving on the best possible way to our costumers.

Customer & Marketing Insight Intern

The world is changing, transforming and Yves Rocher is fully aligned with this evolution.

Together with us, come and write a new page of Yves Rocher history!

We are offering an exciting opportunity to become the “Customer & Marketing Insight Intern” in the leading mono-brand retail botanical beauty company.

In this exciting role, you’ll serve as a customer advocate by gathering, analyzing and combining customer data and feedback from a variety of sources (including surveys, digital feedback, social media, call center reports and reviews, etc.) in order to understand the “why” behind the “what” we see happening in our customer data.

• Analyze market statistics/reports to determine new trends and bring recommendations to the business units accordingly,
• Experience in analyzing large data sets independently and being able to provide data-driven recommendations for recurring VOC reports,
• Responsible to manage retail refund process from end to end perfectly,
• Support to design & deliver a seamless CX and track CX and improvement efforts to quantify impact and ensure solutions are meeting defined KPIs and customer expectations,
• Work in collaboration with 3rd party partners involved.

This offer is made for you if:

• Student in the engineering or statistical fields of universities, with insurance covered by the school,
• Internship experience working with large datasets and CX processes
• Advanced knowledge in Microsoft Excel and PowerPoint
• Excellent communication skills (verbal and written, presentation and interpersonal),
• Strong grasp of and interest in customer service technologies and trends,
• Fluent in English and preferably French,

What we can offer you:

• Be part of family group with a French origin and an international expansion
• Participation in onboarding, trainings, and internal CSR initiatives
• A culture based on in trust, respect, collaboration, accountability, and audacity

Ready to make positive changes with us? Don’t wait, apply!

Rocher Group welcomes all talents and carefully analyzes each application with the same attention regardless gender, sexual orientation, age, origin, or disability. We are convinced that diversity makes our Groupe stronger.